Delivery Information

Thank you for visiting and shopping at Wow Teddy. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

Due to the nature of our products being customised, shipping will take place within 2-3 business days of the product being completed. The general time frame to complete the products is 2-3 days. Orders are not shipped or delivered on weekends or holidays.

Shipping rates & delivery estimates

We offer a flat shipping rate of $9.95, via Australia Post. Each additional item is $5.00.

Estimated delivery time is 3-5 business days for Metro areas, and 5-7 for regional areas.

Delivery delays can occasionally occur.

Shipment to P.O. boxes

Wow Teddy does/does not ship to P.O. boxes.

Customs, Duties and Taxes

Wow Teddy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Wow Teddy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of Australia.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.